drafamilypetcare.com - Effective Date: July 12, 2026
At Dr. A's Family Pet Care Clinic ("we," "our," or "us"), we value the trust you place in us to care for your pets. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website at drafamilypetcare.com (the "Site") or use our online scheduling and contact tools.
We collect information from you when you voluntarily submit it through our Site, as well as automatically through standard web technologies.
When you request an appointment, submit a contact form, or sign up for clinic communications, we may collect:
Contact Information: Your first and last name, email address, phone number, and physical address.
Pet Information: Your pet’s name, species, breed, age, medical history notes, and reason for visit.
Scheduling Preferences: Preferred dates and times for appointments or consultations.
When you navigate our Site, certain technical information is automatically collected, including:
Usage Data: Your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
Cookies & Tracking Technologies: We use standard cookies and similar technologies to improve Site functionality, understand user traffic, and enhance user experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
We use the information we collect for the following legitimate business purposes:
Appointment Scheduling & Care: To process appointment requests, confirm bookings, and prepare for your pet's visit.
Communication: To respond to your inquiries, send appointment reminders, answer general pet care questions, and provide customer support.
Site Improvement: To monitor and analyze website traffic, usage trends, and technical performance to improve our digital services.
Legal & Safety Compliance: To comply with applicable veterinary regulations, local laws, and to protect the rights, property, or safety of our clinic, our clients, and the public.
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers: We may share data with trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you—such as our practice management software, appointment scheduling platforms, or website analytics providers (e.g., Google Analytics). These providers are contractually obligated to keep your information confidential.
Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental regulation, or when we believe disclosure is necessary to comply with legal processes or protect patient safety.
Business Transfers: In the event of a merger, acquisition, or sale of clinic assets, client information may be transferred as part of that transaction, subject to standard confidentiality protections.
Our Site is strictly informational and used for communication and scheduling. We do not process credit card transactions or collect financial account information directly through drafamilypetcare.com. Any payments for veterinary services are handled in-person at our clinic or through a secure, third-party payment portal separately provided during your care.
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Our Site may contain links to external websites, such as emergency veterinary hospitals, pet insurance providers, or educational pet care resources. We are not responsible for the content, privacy practices, or security of these third-party sites. We encourage you to review the privacy policies of any external sites you visit.
Our Site is intended for general audiences and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under 18 without parental consent, we will take immediate steps to delete that information.
Depending on your jurisdiction, you may have the right to:
Access or Update: Request access to the personal information we hold about you or ask us to correct inaccuracies.
Opt-Out of Communications: Unsubscribe from non-essential promotional emails or clinic newsletters by clicking the "unsubscribe" link at the bottom of our emails or contacting us directly. (Note: You will still receive transactional messages, such as appointment confirmations and urgent health notices regarding your pet).
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will revise the "Effective Date" at the top of this document. Your continued use of the Site following the posting of changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:
Dr. A's Family Pet Care Clinic
Address: 1440 E. Davidson St, Bartow FL 33830
Phone: 863-732-1936
Email: info@drafamilypetcare.com